About ANGEL CALL HANDLING
Who We Are. What Drives Us.
We are a professional UK based call centre that provides call centre outsourcing solutions to national UK and international brands, independents, and charitable organisations. Our team of over 250 call centre agents deliver world-class services to established businesses at scale.
PROFESSIONAL UK BASED CALL CENTRE
We are a highly professional, UK based call centre that provides call centre outsourcing services to established brands. Our dedicated team of over 250 call centre agents are experienced and passionate about delivering world-class services to our clients. As a company, we are much more than a service provider. We become a trusted partner that clients can rely on to overcome complex challenges and deliver exceptional results. Whether you require support with customer service, inbound sales, outbound services or pick, pack and fulfilment, our teams are ready to help. Our call centre agents have gained a truly invaluable breadth of experience across multiple sectors, which has earned us a great reputation in the call centre industry and beyond.
Everything we do is focused on delighting our clients’ customers and building successful long-term partnerships with the clients that we serve. Our skilled and experienced call centre agents undergo extensive training before being deployed to a client account. Training is on-going to ensure continuous improvement ensues. This guarantees that they are knowledgeable about each client’s products/services and are able to confidently interact with customers during every interaction as if they were providing an in-house service.
HOW WE “MAKE IT HAPPEN”
Everyone is passionate about driving your company forward and helping you to reach your goals, whether they are customer service or sales related. Our unique combination of great people, proven processes and intelligent technology is a winning formula that delivers results for the established UK brands that we are proud to call our clients. We love helping each and every client to achieve their goals across our portfolio of multi-channel call centre services. Each service is bespoke and tailored to suit the specific requirements of the client which ensures that every service that we offer is purpose driven and not “one size fits all”. Our commitment to quality is evident in everything we do as a business. We monitor, analyse, change, and improve continuously in order to achieve and exceed successful outcomes and SLAs
We are unique in our approach to solving the problems that our clients face. Whether you have a customer service, inbound sales, outbound sales, or pick & pack fulfilment challenge, we have a dedicated team ready to help you. Find out more about how we ‘make it happen’ in the section below which covers each aspect of our UK based call centre. We welcome prospective clients to visit our call centre in London to see our company in action. There is no better way to gain a great perspective into how we work than to visit us. We are very passionate about our great people and our culture. Why not arrange a visit to our world-class call centre? If you would prefer to arrange an initial meeting at your premises, We cover the whole of the UK and can arrange an on-site meeting at your Head Office.
OUR PEOPLE & CULTURE
We believe that people are our greatest asset, and every member of the team is valued and appreciated for the great work that they do supporting our valued clients. At every level of our company, from our management to our experienced call centre agents, a culture of care is fostered. We strongly believe that when you look after your employees, they will look after your clients and looking after our clients is our top priority. Our company has a supportive workplace with happy employees that benefit from world-class training and clear progression paths that give everyone the opportunity to shine. We have engaged call centre agents who appreciate our caring culture and care for our business and its clients. Our great people and teams help us to make a positive impact for clients every day.
Our culture is unique and helps us to standout from other UK based call centres. The culture of care for our employees is matched by a ‘make it happen’ culture for our clients. We pride ourselves on saying “how can we” rather than that we cannot. Being adaptable is at the centre of our approach, so we are always ready to consider and adopt new ideas. Our agile teams work efficiently and thoroughly to effect positive change for our clients. The change that we effect is always focused on delivering great outcomes and helping clients to achieve goals. Clients always comment on our proactive approach towards achieving results – we don’t wait to be asked. Continuous service improvement is baked into our culture; our teams independently review processes and people to ensure that the best possible service is provided to clients.
OUR PROCESS & TECHNOLOGY
Our processes ensure that we can consistently deliver quality results for each of our clients. Each of our clients benefits from our monitor, analyse, change, and improve approach to process design. Delivering the highest quality services relies on our great people and proven processes, which we have perfected over many years of successful service delivery. Many of our most successful processes relate to the training programmes that are employed across all the areas of our UK call centre. Our training programmes strive to equip each of our employees with all the right information so they can make informed decisions and have successful interactions with our clients’ customers. As a result of our processes, we deliver levels of quality and sales results that far exceed many industry averages.
Technology has always played an important role in each of the call centre services that we provide. We are proud to place strong in-house IT at the core of our operations so we can deliver exceptional service to our clients in every area from handling data to processing payments. Our strong IT basis is reflected in our PCI DSS Level 1 accreditation, which places us among only a small handful of UK based call centres. In practice, this allows us to process payments over the phone without resorting to automated payment systems. We are also Cyber Essentials Plus accredited, which validates the robust security systems that are in place to protect client data. The IT credentials of our call centre are further enhanced by our in-house support, software development services and expert integration services which benefit every client.